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Refund Policy

Last updated: December 2024

100% Satisfaction Guarantee

We stand behind our products and offer refunds within the warranty period for valid reasons.

1. Refund Eligibility

You may be eligible for a refund if:

  • The product does not work as described
  • You received an incorrect or invalid license
  • The product was not delivered within the specified timeframe
  • Technical issues prevent you from using the product
  • The product does not meet the specifications advertised

2. Refund Timeframes

Full Warranty

Most products

30 days from purchase

Limited Warranty

Some products

7-25 days from purchase

Lifetime Products

Permanent licenses

30 days from purchase

3. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Products that have been successfully activated and used
  • Digital products downloaded and verified as working
  • Products purchased more than 30 days ago (unless lifetime warranty)
  • Products damaged due to user error or misuse
  • Products that violate the original software's terms of service

4. Refund Process

1

Contact Support

Reach out to our support team via Telegram (@webhumacom) or email with your order details and reason for refund.

2

Provide Information

Submit your order number, purchase date, and detailed explanation of the issue.

3

Review Process

Our team will review your request within 24-48 hours and may request additional information.

4

Refund Processing

If approved, refunds are processed within 3-7 business days to your original payment method.

5. Refund Methods

Refunds are issued using the same payment method used for the original purchase:

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-3 business days
  • Cryptocurrency: 1-2 business days
  • Bank Transfer: 5-7 business days

6. Partial Refunds

In some cases, we may offer partial refunds for:

  • Products that partially meet expectations
  • Subscription services used for a portion of the term
  • Bundle products where only some items have issues
  • Products with minor defects that don't affect core functionality

7. Exchanges and Replacements

Before processing a refund, we may offer to exchange or replace the product if:

  • A different version or edition would better meet your needs
  • The issue can be resolved with a replacement license
  • Technical problems can be fixed with a different product variant

8. Dispute Resolution

If you're not satisfied with our refund decision, you can:

  • Request escalation to a senior support manager
  • Provide additional evidence or documentation
  • Seek mediation through your payment provider
  • Contact us for alternative resolution options

9. Contact Information

For refund requests or questions about this policy, contact us: